FAQ's

Is Maid in JC fully Insured & Bonded?
Yes, and we'd be happy to provide formal certificates for your review.

How many people will be cleaning my home?
We work as a minimum, two-member team - but may often send a third team member to expedite your home cleaning.

How long will an initial appointment take?
We bill in 15 minute increments and have the following minimums:  Studio = 1.5hrs,  1 bed/1 bath = 2 hrs,  2 bed/2 bath = 2.5 hrs.

How often should I have my home cleaned?
That's a personal preference. If you choose to book our service your options are weekly, bi-weekly, or every four weeks. You can also book on an occasional basis. 

Do I have to be home when you clean our home?
No, its's your preference to be home or not. The majority of our clients provide us with a key to their residence and it is kept in a secure lockup area in our office, number coded without name or address identifiers.  You are also welcome to leave Permission to Enter and keys with the concierge desk.  

Do you use my vacuum and cleaning solutions?
Maid in JC provides state-of-the-art equipment and all of our cleaning solutions are environmentally safe and biodegradable. 

Floors:  Damp Mopping & Steaming & Scrubbing - what's the difference?

  1. Damp Mopping:  is gentle and removes only surface dirt. This is included in each visit.  It will not lift dried liquids (especially milk) and dried food particles.                                           

  2. Steaming:  removes most dried stains and sticky residue - it also sanitizes using only heated water vapor.   A slight upcharge applies.                                                   

  3. Scrubbing:  dislodges dirt from bath & kitchen tile -  3 scrubbing heads clean both the tile and the grout.   A slight upcharge applies.  

 What about my pets? We have a dog and a cat.
 We love animals but even the friendliest dog can become nervous when the vacuum cleaner gets going. Our safety, and your pets’ comfort, are important.  We ask that your pet is restrained and/or that you are home to supervise until animals and team members are accustomed to one another. We cannot be held responsible for unsecured pets during the time of the appointment.

When are you available to clean?
We work from Monday-Friday,  from 8:30 a.m. to 5:00 p.m.  

Do you sell gift certificates?
Yes and they make a perfect gift for new parents, busy professionals and anyone who needs a treat!

Do I have to sign a contract?
No, but we do request 48 business hours notice via email for any cancellation.

Is your service guaranteed?
100% - If ever you have an issue with our cleaning, just reach out within a 24 hour period and we'll work our best to make you happy.  We do not offer refunds or discounts. 

Which buildings do you service? If you don’t see your building listed here, please let us know.

  • 9 Regent Street

  • 10 Regent Street

  • 30 Regent Street

  • 50 Christopher Columbus

  • 70 Christopher Colombus

  • 70 Green Street

  • 700 Grove Street

  • 77 Hudson Street

  • Aquablue - 110 River Drive

  • Atlantic - 33 River Court

  • Cast Iron Lofts - 837 Jersey Avenue

  • Charles & Co - 201 Montgomery Street

  • Clermont Cove - 1 Greene Street

  • Crystal Point - 2 2nd Street

  • Dixon Mills - 158 Wayne Street

  • East Hampton - 30 River Court

  • Fulton’s Landing - 149 Essex Street

  • Grove Pointe - 100 Christopher Columbus Drive

  • Gulls Cove - 201 Marin Boulevard

  • Hamilton Square - 232 Pavonia Avenue

  • Hudson Pointe - 131 Dudley Street

  • The Laguna - 145 Park Lane South

  • Liberty Terrace - 25 Hudson Street

  • Liberty Towers - 33 Hudson Street

  • Lincoln - 204 Tenth Street

  • M2 @ Mirabella - 401 Washington Blvd

  • Madox - 198 VanVorst Street

  • Mandalay on the Hudson - 20 2nd Street

  • Madox - 198 Van Vorst Street

  • Mandalay on the Hudson - 20 2nd Street

  • Marbella - 425 Washington Blvd

  • Modera Lofts - Warren Street

  • The Monaco - 475 Washington Blvd

  • Montgomery Green - 105 Green Street

  • The Pacific - 25 River Drive

  • Parkside East - 30 Newport Parkway

  • Parkside West - 40 Newport Parkway

  • Portofino Waterfront Residences - One 2nd Street

  • Portside Towers East - 155 Washington Street

  • Portside Towers West - 100 Warren Street

  • Riverside - 1 River Court

  • Roosevelt - 180 Tenth Street

  • The Shore Club - 1 Shore Lane and 20 Newport Parkway

  • Soho - 273 Sixteenth Street

  • South Hampton - 20 River Court

  • Sugar House - 174 Washington Street

  • The A Condominiums - 389 Washington Street

  • The James Monroe - 45 River Drive South

  • The Morgan at Provost Square - 160 Morgan Street

  • The Oakman - 160 1st Street

  • The One - 110 First Street

  • The Pier Apartments - 1 Harborside Place

  • Trump Plaza - 88 Morgan Street

  • Warren at York - 120 York Street

  • Washington Commons - 311 Washington Street

  • Waterside Square North - 55 River Drive

  • Waterside Square South - 35 River Drive

  • Windsor at Liberty House - 115 Morris street

  • Zephyr Lofts - 689 Marin Blvd